Question 1

⏱ How long does it take to process orders?

Accepted Answer

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Question 2

🇺🇸 Do you ship internationally?

Accepted Answer

At this time, we ship within the United States only.

Question 3

✉️ Do you offer free shipping?

Accepted Answer

Yes!
    •    Flat envelope orders under 3oz  (such as stickers and small paper goods) ship free with a USPS postage stamp.
    •    These orders do not include tracking.

Heavier orders (including apparel and larger items):
    •    Ship via USPS with tracking
    •    Shipping cost is calculated based on weight
    •    Orders over $50 ship free

Question 4

🔍 Will I receive a tracking number?

Accepted Answer

•    Flat envelope shipments do not include tracking.
•    Heavier orders and apparel shipped with USPS will include tracking.

Please note: flat envelope orders cannot be tracked or located once mailed.

Question 5

🔁 Do you accept returns or exchanges?

Accepted Answer

At this time, all sales are final.
We do not accept returns, exchanges, or offer refunds.

Question 6

📦 What if my order arrives damaged or incorrect?

Accepted Answer

Please email bejoyfulcompany@gmail.com with:
    •    Your order number
    •    A description of the issue
    •    Clear photos (if applicable)

We’ll review your message and help resolve the issue

Question 7

🧾 Can I cancel my order?

Accepted Answer

Orders are processed quickly. If you need help, please email us as soon as possible, but cancellations are not guaranteed once an order is placed.

Question 8

✉️ What if I entered the wrong shipping address?

Accepted Answer

Please double-check your address before completing checkout.
    •    Be Joyful Co. is not responsible for orders shipped to incorrect or incomplete addresses.
    •    Returned packages may require an additional shipping fee to be resent.

Question 9

💌 How does the Monthly Mail Club work?

Accepted Answer

•    The Be Joyful Mail Club is a monthly subscription.
    •    Subscriptions are auto-renewing.
    •    To avoid being charged for the next month, subscriptions must be manually canceled before the next billing date.
    •    No refunds are offered for subscription charges once processed.

Question 10

📧 How can I contact you?

Accepted Answer

For any questions or concerns, please email us at:
bejoyfulcompany@gmail.com

Email is the best way to reach us! We do our best to check social media messages, but with several platforms to manage, some messages may be missed.

JESUS LOVES YOU

Flat items ship free without tracking via USPS
Free tracked shipping on orders over $50

Frequently asked questions